THANK YOU FOR BOOKING WITH US

We are delighted to host you during your visit to Tangram! Please feel free to review the following information:

Travel to and from Tangram

Identification Requirements

Preparing for Your Stay

Shipping Items to Tangram

During Your Stay

HOUSE RULES

TRAVEL TO AND FROM TANGRAM

Transportation from Tokyo takes approximately 2.5 hours.

  • Shinkansen from Tokyo Station to Iiyama Station takes about 120 minutes. 

    • Drive from Iiyama Station to Tangram takes about 25 minutes.

We will leave the minivan at Iiyama Station for you to pick up there.

Large groups can also take the frequent bus service from Iiyama Station to either Madarao or Tangram lodges to be picked up closer to the house.

Here is the 2024 - 2025 schedule FROM Iiyama Station and TO Iiyama Station.

If you choose to drive, you are welcome to park on in front of the house.

IDENTIFICATION REQUIREMENTS FOR FOREIGN VISITORS TO JAPAN

We would like to share information about identification collection for guests staying in lodging in Japan. As per Japanese law under the Private Lodging Business Act, we are required to collect identification information. This includes:

  • Every guest’s name, nationality, and passport number

  • We are also required to keep a copy of one guest's passport as a record

If you are using the Toyota Estima Minivan, you must also upload a scan of your valid international license.

You can read more about identification requirements on Airbnb or the Japanese Ministry of Health, Labor, and Welfare site or the Ministry of Land, Infrastructure, Transport, and Tourism site.

In brief summary: in Japan, ALL lodging (large and small hotels, inns, Airbnbs, etc) follow the same laws and permitting structure, and so every accommodation is required to collect this information (regardless of size or booking platform used). If you are not a resident of Japan, you will be asked for your passport at every accommodation.

If you are unwilling to comply with this request, we sincerely apologize that we will not be able to accept your booking. We apologize in advance for any inconvenience.

IDENTIFICATION REQUIREMENTS FOR RESIDENTS OF JAPAN

As per Japanese law under the Private Lodging Business Act, we are required to collect identification information. This includes every guest’s name and official address in Japan. This request includes both Japanese citizens and foreign residents of Japan who have an official address and residence card. If you are unwilling to comply with this request, we sincerely apologize that we will not be able to accept your booking.

PREPARING FOR YOUR STAY

The house includes the use of a 2009 Toyota Estima minivan, which is available for pickup and drop off at Iiyama Station (not at the house).

If you would like to use this car, please let us know at least one week before you arrive.

The house is self-catering, and there is no on-site restaurant. Please shop for groceries at Tsuruya (next to the station in Iiyama) BEFORE you drive to the house.

Please message us with any questions.

SHIPPING ITEMS TO TANGRAM

Since the house is a private, self-contained rental, we cannot provide staffing to accept deliveries and shipments before or after your stay.

You are welcome to send your items to the Yamato desk at Tangram Ski Lodge, a 3-minute drive away. They will hold your items, and you can pick them up in the minivan upon arrival. You can also ship your items from Tangram Ski Lodge at the end of your stay.

Please do not arrange any deliveries or pickups by Yamato (or other services) unless you are certain to be at the house.

Please read about Yamato’s excellent and highly recommended “Hands-Free Travel” services at their site.

The address to use for Yamato deliveries to Tangram Lodge is:

TANGRAM HOTEL & RESORTS
3575-8 Furumi, Shinano-machi, Kamiminochi-gun, Nagano 389-1302 Japan
Tel +81-26-258-3511

DURING YOUR STAY

Since the house is a private, self-contained rental, we do not provide daily garbage removal or snow clearing.

We are based locally, though wish to provide privacy to our guests so that you feel at home in the house.

GARBAGE REMOVAL

You are welcome to bring “burnable” or fresh garbage down to the local garbage room, which is just a 1-minute drive from the house before you reach the main road. Recycling can be left there as well.

DO NOT leave any garbage outside the house, as it will attract animals (which can be large monkeys and bears, depending on the season).

SNOW CLEARING AND SNOW SAFETY

We will provide snow clearing after each big snowfall. On heavy snow days, it can sometimes take up to 24-48 hours to clear the snow. We use the Tokyu Resort snow clearing service, which is completed by heavy machinery (front-end loader).

In snow country, there are times when you may have to shovel a bit of snow to park the car and clear snow after it’s parked for a while. This is the case at the house and in the Tangram Resort parking areas. Shovels and snow-clearing tools are provided.

If there is snow on the roof, DO NOT stand under the gable, near the eaves of the roof, or anywhere else that snow can fall.

If you hear the sound of snow sliding down the roof, please move away from the house immediately.

HOUSE RULES

NO PARTIES OR EVENTS

NO ADDITIONAL GUESTS

NO SMOKING, PETS, OR FIREWORKS

DO NOT TAKE ITEMS FROM OUR HOUSE (COOKWARE, DISHWARE, LINENS, etc)

THE TOYOTA ESTIMA MINIVAN CAN ONLY BE PICKED UP AND DROPPED OFF AT IIYAMA STATION

PLEASE TREAT OUR HOME WITH CARE

All questions are welcome!

We are delighted for you to stay at THE LAYER | TANGRAM and to experience all that this beautiful area has to offer

BY KEEPING YOUR RESERVATION, YOU ARE AGREEING TO THE HOUSE POLICIES AND SERVICES AS DESCRIBED

Additional information can be found in our FAQ